Warranty

Lifetime Warranty: All parts and components, except excluded parts, are guaranteed to last the lifetime of the original buyer. A lifetime of use without worry. 
Excluded Parts: Heater components only. This includes the controller, transformer, relay and heating element. Parts excluded from the Lifetime Warranty will all be covered as follows:
MACHINES PURCHASED BEFORE 10/15/2022
     PX Series machines include a one year guarantee on Excluded Parts
     PXC Series machines include a three year guarantee on Excluded Parts
MACHINES PURCHASED AFTER 10/15/2022
     PX Series machines include a three year guarantee on Excluded Parts
     PXC Series machines include a nine year guarantee on Excluded Parts
MACHINES PURCHASED AFTER 9/14/2023
PX Series machines include a one year guarantee on Excluded Parts
 PXC Series machines include a five year guarantee on Excluded Parts
Dot Sealers
One Year guarantee on Excluded Parts
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Warranty: Begins from the date of  sale and continues until the term has been completed. 100% of all parts and labor will be covered by this warranty when repairs are completed by an Authorized Xopax Repair Center. Shipping costs to and from Xopax are not covered under this warranty and shall be the sole expense of the customer. Please note, most repairs are simple and can be completed by the end user with replacement parts provided by Xopax and will therefore save on time and shipping expenses. 

Items not covered: Abusive use or damage from liquids or exposure to outdoor elements. The machine is intended to be used in an indoor environment. 

Requirements for receiving repair:  

1. Fill out the Technical Support request on the Contact page. 
2. Return Merchandise Agreements are required for all repair requests. Do not ship machines without an RMA #, they will not be received. 
3. Machines MUST be shipped back in original shipping box and foam packing. If you do not keep your packaging, a replacement box and foam will be send to you at a cost of $50.00 plus shipping fees. 
4. If it is determined by both parties that a parts replacement is more economical and efficient, then parts will be shipped out upon receipt of payment for any applicable core charge. This core charge is fully refundable upon receipt at Xopax warehouse of failed parts. In some cases and at the sole discretion of Xopax, photographic evidence of a failed part is sufficient and core charges will not be necessary. 

Return Policy:  Xopax accepts returns up to thirty days from date of sale if returned unopened or in new condition. Returns are subject to a 15% restocking fee. All returns must be shipped in original box with foam supports and must have approved RMA # on outside of box. Any returns without an approved RMA # will be refused and returned to shipper at shipper's expense.