Frequently Asked Questions and Trouble Shooting Tips

Product Info
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Q.   Is the Side Sealer necessary or can you wrap without it?
A.   No, it is not required. The Side Sealer will keep your fingers further from the heater panel therefore reducing risk of injury and also helps keep the wraps more consistent. It does not make the process any faster.

Q. Is it difficult to wrap boxes with our machine?
A. It takes a little practice, but we believe that anyone can learn to do this. We highly recommend that you allow yourself at least 100 boxes to learn the basic steps. We also have great training videos to help you through this. 

Q. Is the film available in different thicknesses?
A.  Yes, we can order thinner or thicker for custom orders. The most widely used thickness is 1 mil. 

Q. Can I use any other film besides BOPP?
A. No.


Q. How do I calculate the best film width for my box?
A. See Film Calculator page.

Q. What if I want to return the machine?
A. We allow returns up to 30 days from date of purchase in new condition, but they are subject to a 15% restocking fee. 

Q. Why do you charge a restocking fee?
A. We have expenses such as credit card fees and shipping to cover as well as the time it takes to inspect and repackage the machine. ​

Operators Tips and Questions
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Q.   Is it possible to burn yourself on the heat panel or cutting wire?
A.   Yes, be careful.

Q. What is the film made of?
A. The technical description is BOPP (biaxially oriented polypropylene). Check our BOPP page for more detailed information.

Q. How many boxes can I wrap per hour?
A. This really depends on what you are wrapping and how good you are at it. Our experienced wrappers can consistently wrap 250 DVD boxes per hour but they have a lot of experience. CD jewel boxes are slower because of their shape. Larger boxes are also slower. 

Trouble Shooting

​PROBLEM: My wire was cutting fine, now it’s hard to cut the film.

SOLUTION: Your wire may have worked itself out of the groove on the wire arms. Turn your machine off and allow the wire to cool. Put pressure on your wire to push it into one of the arm grooves and try again.

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​PROBLEM: I just turned the machine on and the wire isn’t straight.
It’s as if it curled up from the heat.

SOLUTION: Each machine is tested and the wire strung to the appropriate tautness prior to shipping. Sometimes the wire curls on start up. It should straighten out once the machine is fully heated, about 5 or 10 minutes.

PROBLEM: The wire seems like it is too loose and cutting is difficult.
​SOLUTION: The wire spacers may have dislodged. Look to make sure the white arm spacers are between the wire arm and the heat panel to provide tension. If it fell out, turn off your machine and press it into place once your machine has cooled. If your wire is still loose, please see instructions on installing replacement wire. It may be to your benefit to remove one side off the wire arm, pull wire taught and rewrap onto that wire arm.

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