Frequently Asked Questions and Trouble Shooting
Product Info
Where are these machines made?
Xopax machines are proudly manufactured and serviced in the USA.
How thick is the wrapping film?
Film thickness options range from 0.7 mil to 2.0 mil. We stock 1.0 mil as our standard.
Is box wrapping hard to learn?
It takes a little practice, but we believe that anyone can learn and we have great training videos to help.
Can I use any other film besides BOPP?
No.
How do I calculate the best film width for my product?
See our How to Calculate Film Width page.
Can I use a side sealer with Xopax?
Yes, the Xopax machines were designed to be compatible with side sealers.
What if I want to return the machine?
We allow returns up to 30 days from date of purchase in new condition, but they are subject to a 15% restocking fee.
Why do you charge a restocking fee?
We have expenses such as credit card fees and shipping to cover as well as the time it takes to inspect and repackage the machine.
Operators Tips and Questions
Is it possible to burn yourself on the heat panel or cutting wire?
Yes, be careful.
What is the film made of?
The technical description is BOPP. Check our Film Specifications page for more detailed information.
How many boxes can I wrap per hour?
This really depends on what you are wrapping and how good you are at it. Our experienced wrappers can consistently wrap 250 DVD boxes per hour. CD jewel boxes are slower because of their thin profile. Large cube shaped boxes are also a bit slower.
Troubleshooting
I'm getting frustrated! How do I know I'm on the right track?
First let's make sure everything is set up properly. Please watch this video to learn what the tension should look like and adjust if necessary. This makes the biggest impact.
When I turn on the machine, the wire starts to get wavy and isn't tight.
Sometimes the wire curls on start up. It should straighten out once the machine is fully heated, about 5 or 10 minutes. If you find the wire is still loose and not cutting easily, this video will show you how to tighten it up.